Privacy Policy
At Strike Zone Bowling, located at 147 Sydney Road, Brunswick, VIC, 3056, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our online platform and services. By using our site or services, you agree to the terms outlined in this policy.
Information We Collect
We collect information necessary to provide our services, process transactions, and manage your experience with Strike Zone Bowling. The types of information we may collect include:
* **Personal Identification Information:** Such as your name, address, email address (if provided during online booking or inquiry via form), phone number, and date of birth, particularly when you make a booking, sign up for a league, purchase a party package, or create an account on our site. * **Payment Information:** If you make payments through our online platform, we collect necessary transaction details, including credit card information. This information is processed securely. * **Usage Data:** Information on how you access and use our site. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. * **Technical Data:** Information about the device and connection you use to access our service. * **Information you provide through communication:** If you contact us via forms on our site, we collect the content of your communication and contact details you provide.
How We Use Your Information
We use the collected information for various purposes, including:
* To provide and maintain our service, including managing bookings, event arrangements, and league participation. * To process your transactions and manage payments for services like bowling, arcade use, party packages, and bar/cafe purchases facilitated through our online platform. * To communicate with you about your bookings, inquiries, services, and provide customer support. * To improve, personalize, and expand our site and services. * To understand and analyze how you use our service. * To develop new products, services, features, and functionality. * To detect and prevent fraud and other illegal activities. * For marketing and promotional purposes, such as informing you about special offers, events, and services we offer, in accordance with your communication preferences and applicable law. * To comply with legal obligations and enforce our terms and conditions.
Sharing and Disclosure of Your Information
We do not sell your personal data. We may share your information in the following circumstances:
* **With Service Providers:** We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which they are engaged. * **For Legal Reasons:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). * **Business Transfers:** In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy. * **With Your Consent:** We may disclose your personal information for any other purpose with your explicit consent.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect the personal data we collect from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Your Privacy Rights
Depending on your location and applicable laws (such as GDPR for individuals in the European Economic Area, and Australian privacy principles), you may have certain rights regarding your personal data. These rights may include:
* The right to access the personal data we hold about you. * The right to request correction of inaccurate or incomplete data. * The right to request erasure of your personal data. * The right to object to the processing of your personal data. * The right to request restriction of processing your personal data. * The right to data portability. * The right to withdraw consent at any time, where we rely on your consent to process your personal information.
To exercise any of these rights, please contact us using the address provided below. We may require you to provide proof of identity.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective.
Contact Us
If you have any questions about this Privacy Policy, please contact us by mail:
Strike Zone Bowling
147 Sydney Road,
Brunswick, VIC, 3056
Australia